Frequently Asked Questions
Everything you need to know about your Collins beauty experience.
Are Collins products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Collins products are 100% cruelty-free and we offer a wide range of vegan-certified formulas.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy for opened products?
We want you to love your glow. If you are not satisfied, we accept returns of gently used products within 30 days of purchase for a full refund or store credit.
Do you offer international shipping?
Currently, Collins ships to the United States, Canada, and the UK. We are working hard to expand our global shipping reach very soon.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Afterpay.